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DEFENDoor®

Care and Guarantee

Care and guarantee guide

Dear valued DEFENDoor® customer,

Congratulations on the purchase of your DEFENDoor® retractable security door purchase.

Your invoice will record the Warranty supplied by DEFENDoor® on purchase. This warranty is subject to the conditions stated herein with respect to maintenance as well as what is stated in our Terms & Conditions. The guarantee is limited to defective installation or faulty workmanship and the repair or replacement of non-conforming or defective materials or components.

All rights under the Consumer Protection Act of 2008 apply to this warrant (applicable in RSA only).

Notes on guarantee

  • The guarantee stipulated on your product purchase remains the property of the original purchaser and cannot be transferred.
  • If any repair or replacement has taken place under warranty, the warranty term will remain from the original date of purchase and shall not exceed that period.

Warranty terms

  • Any retractable security doors installed in homes with a close proximity to the sea need to have been hot dipped galvanised and powder coated and correctly maintained for the rust guarantee to stand
  • We highly encourage any installations to take place within your home for added protection;
  • If the products are installed outside, weekly cleaning/wipe down of all gates is required;
  • Warranty is invalid should any defects arise from fair wear and tear, wilful damage caused due to negligence, tampering, abnormal working conditions, or failure to follow working, maintenance/cleaning instructions;
  • Warranty becomes invalid should any damage occur due to installation, alterations, or repairs carried out by persons not affiliated with DEFENDoor®;
  • Warranty becomes invalid should damage occur to electronic locks or motors due to a power failure/surge or lightning;
  • The warranty becomes invalid should any electrical or lock mechanisms be damaged by water.

Care/cleaning/maintenance guidelines

For all regions

  • Dilute dishwashing liquid with warm soapy water (1 cap to 1lt of warm water), and use a soft cloth to wipe down the whole unit;
  • Avoid excess water around locking mechanisms;
  • Do not use abrasive cleaners or detergents as this could adversely affect the life of the product;
  • Dry the unit with a soft cotton cloth or chamois.

Cleaning schedule

Cleaning schedule

10km or more from the ocean/beach
A minimum of 6 months
Within 5km to 10km of the ocean/beach
A minimum of 2 to 3 months
Within 500m to 5km of the ocean/beach
A minimum of 2 to 4 weeks
Within 500m to on the beachfront
A minimum of 1 to 2 weeks
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